Inside Hearts On Fire’s Plan For a New Era of Diamond Jewellery

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As Hearts on Fire celebrates its 30th anniversary, global president Rita Maltez unpacks the brand’s multi-year transformation from a diamond wholesaler into a fine jewellery specialist with a clear strategy to tap into the Asian market. from The Business of Fashion https://ift.tt/S9kFY6d
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How to Handle a Customer Service Crisis

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For retailers large and small, mishaps are inevitable. But how a company responds to its mistakes is crucial. If handled poorly, disgruntled customers may turn away from a brand for good. But the right moves can turn a disaster into an opportunity to build greater loyalty.

from The Business of Fashion https://ift.tt/31msgRi

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Can H&M Revive Top-Line Growth?

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The Swedish fast-fashion giant may once again manage to lift earnings through improved efficiency and cost cuts, but its strategy to deliver sustainable sales growth will be the key focus for second quarter results. from The Business of Fashion https://ift.tt/A9FaQ7z
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